Shipping Policy

Thank you for shopping with Soroor Beauty. We carefully prepare and package every order to help ensure your products arrive safely and in excellent condition.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During promotions, holidays, product launches, or periods of high order volume, processing times may be slightly longer.

Shipping Rates

Soroor Beauty offers FREE standard shipping on qualifying U.S. orders of $100 or more, before applicable taxes and after discounts or promotional codes have been applied.

Shipping charges, when applicable, are calculated or displayed before you complete your purchase.

Delivery & Tracking

Once your order has shipped, tracking information will be sent to the email address or contact information provided with your order.

Estimated delivery times are provided by the shipping carrier and are not guaranteed by Soroor Beauty.

Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control may affect delivery times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact Soroor Beauty as soon as possible. We will make reasonable efforts to update the address if the order has not yet been processed or shipped, but address changes cannot be guaranteed after an order has been submitted.

Soroor Beauty is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors, building management, or other secure locations where the carrier may have left the package.

If the package still cannot be located, please contact the shipping carrier and Soroor Beauty promptly so we can assist you with the available next steps.

Carrier investigations, claims, replacements, or refunds may be subject to the carrier’s policies and the circumstances of the shipment.

Damaged Packages

If your order arrives damaged or a product has leaked or broken during shipping, please contact Soroor Beauty within 48 hours of delivery.

Please include your order number and clear photographs of:

• The damaged product

• The shipping box or mailer

• The shipping label

• Any damaged packaging

Please keep the original packaging until your claim has been reviewed.

Eligible damaged-shipment claims will be reviewed for an appropriate resolution, which may include replacement or refund depending on the circumstances and product availability.

Returned Packages

If a package is returned to Soroor Beauty because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the recipient, additional shipping charges may apply if the customer requests reshipment.

Domestic Shipping

At this time, Soroor Beauty ships to eligible addresses within the United States.

Any shipping restrictions applicable to specific products or destinations will be communicated when applicable.

Questions

If you have questions regarding your order or shipment, please contact Soroor Beauty through the contact information provided on our website.

Sales Tax

Soroor Beauty collects applicable sales tax on taxable purchases when required by law.

The amount of sales tax charged may vary depending on factors including the type of product purchased, the customer’s delivery address, and applicable state and local tax requirements.

Any applicable sales tax will be calculated and displayed during checkout before the customer completes the purchase.

Shipping or delivery charges may also be taxable where required by applicable law.

Customers are responsible for providing accurate billing and shipping information during checkout.

Tax rates and requirements may change from time to time. Soroor Beauty reserves the right to update the calculation and collection of applicable taxes as necessary to comply with applicable laws and regulations.